Cancellation

1. Email support@usehaven.app from the same address you used at checkout, with the subject “Cancel my subscription.”
2. We locate your subscription in Stripe using that email address.
3. We cancel it and reply to confirm. You keep access through the end of your current trial or billing period — cancelling doesn’t revoke access immediately.

We aim to confirm cancellation requests within one business day. A self-service cancel button inside the app is planned but not available yet — this page will be updated the moment it ships.

If you cancel before your 3-day free trial ends, you will not be charged at all. Your card is only charged automatically once the trial period ends, and only if the subscription is still active at that point.

• Your subscription will not renew or be charged again.
• You keep any features you had access to until the end of the current period.
• Core location-sharing features you set up with your trusted circle continue to work.

Cancelling stops future billing but does not automatically refund a charge that already went through. See our Billing page for refund eligibility, or ask us directly when you email to cancel.

Cancelling a subscription does not delete your account or data. To request full account and data deletion, email support@usehaven.app — see our Privacy Policy for what deletion covers.

If anything here is unclear, reach out at support@usehaven.app and we’ll help sort it out.